1. Introduction
Welcome to Aidrobe ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI-powered virtual try-on mobile application.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you sign in with Apple, we collect your Apple User ID and may collect your email address (if you choose to share it).
- Photos and Images: You provide photos of yourself and clothing items that you wish to virtually try on.
- Feedback: Any reviews, ratings, or feedback you submit about the service.
2.2 Automatically Collected Information
- Device Information: Device identifiers, operating system version, app version, language preference, and timezone.
- Usage Data: IP address, user agent, and activity logs related to your use of the app (such as image uploads and generation requests).
- Transaction Data: Information about purchases processed through the Apple App Store, including transaction IDs, product IDs, subscription status, purchase amounts, and credits granted.
- Refund Data Sharing and Consumption Data: Unless you contact us to opt out, we may collect information used to help Apple evaluate refund requests, such as time since app installation, total app usage time, an anonymous account identifier, whether an in-app purchase was consumed, whether it included a trial period, total amount spent, and total amount refunded.
3. How We Use Your Information
We use your information to:
- Provide and improve our AI virtual try-on service
- Process your photos through our AI technology to generate virtual try-on images
- Manage your account and credits
- Process payments and validate in-app purchases
- Communicate with you about your account and our services
- Analyze usage patterns to improve our app and user experience
- Detect and prevent fraud or misuse of our services
- Comply with legal obligations
4. How We Share Your Information
4.1 Third-Party Service Providers
We share your information with trusted third-party service providers who help us operate our service:
- Google Gemini AI: Your photos are processed through Google's Gemini AI technology to generate virtual try-on images. Google may process your images according to their own privacy policies.
- Google Cloud Storage: We store your uploaded and generated images on Google Cloud Storage.
- Apple: We use Apple Sign-In for authentication and the Apple App Store for payment processing.
- Database Hosting: We use cloud database services to securely store your account and transaction data.
Unless you contact us to opt out, we may share refund-related transaction and consumption information with Apple so Apple can evaluate App Store refund requests. You can revoke this data-sharing permission at any time by contacting us at the address below.
4.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5. Data Retention and Deletion
We retain your information for as long as your account is active or as needed to provide you services. If you request account deletion:
- Your account will be marked for deletion with a 90-day grace period
- During this period, you can cancel the deletion by logging back into your account
- After 90 days, your account data will be permanently deleted
- Some information may be retained for legal compliance, fraud prevention, or legitimate business purposes
6. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit using HTTPS
- Secure authentication using Apple Sign-In with JWT tokens
- Rate limiting to prevent unauthorized access
- Regular security monitoring and updates
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and associated data
- Data Portability: Request a copy of your data in a portable format
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our service is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to our facilities and third-party service providers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of the service after changes become effective constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: hello@aidrobe.app